Here are a few words for you: Unique Customer Service. What does it mean?
For me, it’s meant multiple drafts for custom orders (pictures every step of the way!), cutting down 2 weeks of processing into a night for rush orders (no additional charge!), free gift wrapping (plus a loving handmade greeting card) and most recently, welcoming a customer to my home (at 11:30PM. On a weeknight.)
100% of the time, my motto is “No problem!”. You make the request, I make it happen. I think that these special requests make an otherwise bland business transaction into what makes handmade unique. If there’s one thing I want my customers to know, it’s that I’m a real person and I really, really, really love working with them. Trust me, if I was in it just for the money, I would have been long gone by now.
Back to this lovely gal I had the pleasure of doing business with! She reached out to me via etsy wanting to know what the absolute soonest I could get a scarf to her was. Now, the processing time is listed as 2 weeks (more of a cushion than anything, especially in busy months), but if people give a date they need it by, I don’t mind prioritizing their order to accommodate.
This one in particular was some serious business. With a first anniversary date only days away, she needed the gift to come quick, and unfortunately paying an additional $35 for same day delivery just wasn’t going to cut it, so I made the next best offer seeing as she was relatively local:
You’re also welcome to pick it up from my home if you’re going to be in the Cupertino area! Just a thought :).
I was super excited to meet her! Quite coincidental since I had just made a post about my new goal to strive for personal connections! We arranged to meet around 9:00 PM when she planned to be in the area, but a bit of a delay coupled with crazy Bay Area traffic brought her to my door no earlier than 11:30 PM. Though the parental unit clamored for me to get to bed, I swear it was worth it!
Protip: If you ever find yourself inviting a stranger to your house in the dead of the night, ask them for a picture for your blog!
Life is pretty fantastic.